Specialist Customer Success Manager (S-CSM) - SAP Academy for Customer Success - Palo Alto (Hybrid)

Company: SAP SE
Location: Palo Alto
Posted on: October 8, 2024

Job Description:

Specialist Customer Success Manager (S-CSM) - SAP Academy for Customer Success - Palo Alto (Hybrid) At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.The SAP Academy for Customer Success is a talent development program specifically for candidates early in their careers.Who you'll becomeThe Specialist Customer Success Manager (S-CSM) works directly with customers to guide them through their business journey with our solutions. The S-CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The S-CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement.As a S-CSM within the SAP Academy for Customer Success, you will be responsible for:

• Successfully completing a 10-month learn-apply program, which includes classroom and field phases with your CSM team.
• Immersing yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Enhancing skills around your solution portfolio, managing customer retention, and driving value realization.
• Receiving onboarding in your local market with on-the-job training and mentoring by a senior S-CSM professional in the field.The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role.S-CSM focus areas:
• SAP Digital Supply Chain (DSC) - knowledge of Supply Chain, Asset Management, Manufacturing, Warehouse Management, or Transportation Management
• SAP SuccessFactors (HCM) - knowledge of core HR and payroll, talent management, employee experience management, HR analytics and workforce planning, Sales performance management
• SAP Intelligent Spend and Business Network (ISBN) - knowledge of Purchase to Pay process, procurement, subcontracting, supplier network, and supplier portal.
• SAP Signavio - knowledge of Business Process Management/Business Process Automation applications
• SAP BTP - knowledge in database and data management, analytics, application development and integration, intelligent technologies and AI, and cloud solutions.What you'll bring:
• 2-3 years of work experience with a proven record of supporting customers and business transformation, preferably from consulting, sales, and/or account management.
• Strong communication skills including fluency in English and local language.
• Proficient interpersonal skills including passion, curiosity, effective listening skills, professional presence, empathy, and a "can-get-it-done" mentality.
• Demonstrated ability to collaborate across diverse stakeholders and business functions in a complex, matrixed environment.
• Strong Business Acumen including demonstrated knowledge of business processes and/or industries.About SAP Academy for Customer SuccessThe SAP Academy for Customer Success is a world-class training program that develops our next-generation workforce by delivering an energizing and inspiring experience within a globally diverse environment. This dynamic 10-month program strengthens the foundation for a successful career at SAP.Join us for the opportunity of a lifetime, to develop a global peer network, partner and engage with customers to help solve their unique business challenges, and leverage world-class cloud-based products and services.SAP's employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners.During these intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved from March 1, 2025, to May 30, 2025, and then again from August 11, 2025, to October 17, 2025.Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. At SAP, you can bring out your best.We win with inclusionSAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best.EOE AA M/F/Vet/DisabilityQualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture. The targeted combined range for this position is 88,100 - 197,900 USD.Requisition ID: 404746 - Work Area: Sales - Expected Travel: 0 - 100% - Career Status: Graduate - Employment Type: Regular Full Time - Additional Locations: #LI-Hybrid
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Keywords: SAP SE, Alameda , Specialist Customer Success Manager (S-CSM) - SAP Academy for Customer Success - Palo Alto (Hybrid), IT / Software / Systems , Palo Alto, California