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Customer Success Manager

Company: The Select Group
Location: Sunnyvale
Posted on: October 30, 2024

Job Description:

CUSTOMER SUCCESS MANAGER (CSM)
Overview:We are seeking a Customer Success Manager to join a premium services delivery team focused on delivering best-in-class support to clients. In this role, you will manage small to mid-sized accounts and drive proactive solutions, ensuring customer satisfaction and success. This position allows for a flexible schedule with remote work opportunities.
Key Responsibilities:


  • Customer Management: Build strong, positive relationships with customers and internal stakeholders, serving as the primary point of contact for all service-related matters.
  • Service Advocacy: Act as an advocate for customers within the service delivery team, ensuring a seamless experience and successful resolutions to technical and service issues.
  • Customer Success Plans: Develop and implement Customer Success Plans (CSP) based on customer needs and goals, monitoring progress and results.
  • Problem Resolution: Lead and manage escalations, coordinating with engineering teams to resolve issues efficiently.
  • Reporting and Reviews: Conduct Quarterly or Monthly Service Reviews, analyzing key metrics and identifying trends to proactively address potential challenges.

    Must-Have Skills:

    • 2-4 years of experience in a customer success role (CSM, SAM, HTOM, etc.)
    • Basic understanding of wireless, networking, and IT environments
    • Experience with ITIL/ITSM processes (certification not required; V3 is acceptable)
    • Exceptional communication skills and a professional, personable demeanor

      Nice-to-Have Skills:

      • Proven ability to proactively manage customer expectations and drive successful outcomes
      • Familiarity with working in collaborative environments, contributing to team success and knowledge sharing

        Why Join Us:This is an opportunity to be part of a dedicated and innovative team, working alongside a renowned industry leader in networking and IT solutions. As a Customer Success Manager, you will be integral to helping clients achieve their IT objectives and enhancing overall satisfaction. If you are passionate about customer success and thrive in a dynamic environment, we encourage you to apply.
        #J-18808-Ljbffr

Keywords: The Select Group, Alameda , Customer Success Manager, Executive , Sunnyvale, California

Click here to apply!

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