Program Manager, Electronic Revenue Operations

Company: American Public Transit Association
Location: San Francisco
Posted on: October 8, 2024

Job Description:

Position SummaryThe District is seeking an enthusiastic team player energized to deliver best-in-class service with excellent interpersonal and communication skills. The Manager will be an expert stakeholder who can balance competing priorities and schedules of internal staff and toll and transit stakeholders; foster goodwill among stakeholders within the agency and across the region; and is a leader and experienced program and client manager with a strong customer focus. This person will help set the vision, implement plans, and budget to operate the program.This position ensures technical systems perform per contractual requirements, project manages to deliver new/enhanced system features, and oversees daily operations. This position is also responsible for identifying and resolving current operational, technical, policy, and programmatic issues. Active monitoring of daily transaction processing data for transit, tolls, traffic and passenger volumes, revenue, and system budget and cost will be expected. The Manager will collaborate with District staff responsible for system maintenance, technical functionality, and customer service to uncover and address system issues before they escalate. This position will identify and lead the implementation of program and policy improvements to the AET program and Clipper program.
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Keywords: American Public Transit Association, Alameda , Program Manager, Electronic Revenue Operations, Executive , San Francisco, California