IT Support Engineer

Company: Menlo Ventures
Location: San Francisco
Posted on: November 14, 2024

Job Description:

About Anthropic Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role: We are looking for an experienced IT Support Engineer, who will resolve technical issues, automate processes, configure A/V and network hardware, and implement security best practices. Successful candidates will have excellent communication skills, attention to detail, and the ability to prioritize competing requirements. You will join a rapidly growing startup, gaining practical experience and developing your skills, while enabling the organization to continue to scale. Responsibilities:

• Diagnose and resolve IT incidents and requests, while creating helpful documentation
• Configure and troubleshoot networks, audio/video equipment, and security systems
• Onboard and offboard employees, while streamlining/automating processes
• Configure the mobile device management platform to improve security and end user experience
• Conduct security awareness training
• Be able to be onsite at least 50% of the time You may be a good fit if you:
  • Have experience or interest in cybersecurity or physical security controls
  • Be able to create technical documentation and train end users
  • Be familiar with compliance frameworks like SOC 2 or HIPAA Strong candidates may also have experience with:
    • Experience with cloud platforms like AWS, GCP, or Azure
    • Supported business continuity planning or data loss prevention
    • Experience building custom automation between various tools Deadline to apply: None. Applications will be reviewed on a rolling basis. The expected salary range for this position is: Annual Salary: $170,000-$220,000 USD Logistics Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. Compensation and Benefits* Anthropic's compensation package consists of three elements: salary, equity, and benefits. We are committed to pay fairness and aim for these three elements collectively to be highly competitive with market rates. Equity - For eligible roles, equity will be a major component of the total compensation. We aim to offer higher-than-average equity compensation for a company of our size, and communicate equity amounts at the time of offer issuance. US Benefits - The following benefits are for our US-based employees:
      • Optional equity donation matching.
      • Comprehensive health, dental, and vision insurance for you and all your dependents.
      • 401(k) plan with 4% matching.
      • 22 weeks of paid parental leave.
      • Unlimited PTO - most staff take between 4-6 weeks each year, sometimes more!
      • Stipends for education, home office improvements, commuting, and wellness.
      • Fertility benefits via Carrot.
      • Daily lunches and snacks in our office.
      • Relocation support for those moving to the Bay Area. UK Benefits - The following benefits are for our UK-based employees:
        • Optional equity donation matching.
        • Private health, dental, and vision insurance for you and your dependents.
        • Pension contribution (matching 4% of your salary).
        • 21 weeks of paid parental leave.
        • Unlimited PTO - most staff take between 4-6 weeks each year, sometimes more!
        • Health cash plan.
        • Life insurance and income protection.
        • Daily lunches and snacks in our office. * This compensation and benefits information is based on Anthropic's good faith estimate for this position as of the date of publication and may be modified in the future. Employees based outside of the UK or US will receive a different benefits package. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact - advancing our long-term goals of steerable, trustworthy AI - rather than work on smaller and more specific puzzles. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
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Keywords: Menlo Ventures, Alameda , IT Support Engineer, Engineering , San Francisco, California